Glossary
Complete alphabetical index of networking, billing, RADIUS, and ISP terminology used across the Nukta platform.
Alphabetical reference for core networking, billing, and platform terms used throughout Nukta.
Account Number
A persistent reference number assigned to a customer by the ISP. Displayed beside customer profiles and supported in search, CSV imports, and payment matching.
Active Session
An open RADIUS accounting session representing a device currently connected and transmitting traffic through a router. A session is flagged as stale if usage reports are missed.
Captive Portal
The automated web page launched when a customer joins an open Hotspot network. Used to browse packages, complete mobile payments, redeem vouchers, and pair Smart TVs.
Customer
An individual or business receiving internet access from an ISP. In Nukta, customers are classified by access type: Hotspot and PPPoE.
Disbursement / Payout
The transfer of collected customer funds from a merchant wallet to an external bank account or mobile money number.
FUP (Fair Usage Policy)
A data consumption threshold configured on a package that automatically throttles connection speeds or suspends access once reached.
Gateway
An integrated external service provider configured in Nukta to handle payment processing (e.g. M-Pesa, Paystack, PesaPal) or messaging delivery (SMS/WhatsApp).
Hotspot
Wireless network access managed through a captive portal, commonly deployed in commercial areas, residential estates, and public Wi-Fi zones.
Invoice
An itemized billing statement issued to a customer, detailing package fees, due dates, payments received, and outstanding balances.
MikroTik
Networking hardware running MikroTik RouterOS, commonly deployed as the customer-facing gateway and Network Access Server (NAS).
NAS (Network Access Server)
The network router or gateway that intercepts customer traffic, enforces speed limits.
Package (Plan)
A configured internet service offering that specifies validity duration, speed limits, data caps, and price in your selected currency. Managed under Finance → Packages.
PPPoE (Point-to-Point Protocol over Ethernet)
A fixed-line network protocol used in fiber and wireless broadband where customer routers authenticate with a unique username and password.
PPPoE Captive Portal
An automated web screen that appears on customer devices when a PPPoE package expires, allowing instant plan renewal, upgrade, or downgrade without logging into customer portal.
RADIUS
Remote Authentication Dial-In User Service. The networking protocol used by Nukta to authenticate customer credentials, assign bandwidth queues, and record session data usage in real time.
Receipt
A formal financial document generated upon successful payment settlement, detailing transaction reference, date, amount, and downloadable as an official PDF.
Settlement
The final transfer and clearing of funds by a payment gateway or acquiring bank into the ISP's financial merchant account.
Voucher
A single-use or multi-use alphanumeric PIN code that activates a Hotspot package upon redemption on the captive portal.
Walled Garden
A firewall whitelist of domains and IP addresses accessible to unauthenticated devices, ensuring customers can reach the captive portal and payment gateway checkout pages before purchasing service.
Workspace
An isolated ISP tenant environment with dedicated customer databases, network routers, financial ledgers, and custom branding.
Related Guides:
- Troubleshooting Index: Rapid recovery paths for network, billing, and captive portal symptoms.
- Pricing: Transparent tiers scaling from Free to Pro, Scale, and Enterprise.
- Getting Support: How to contact Nukta technical support and prepare diagnostic evidence.