PPPoE Captive Portal

How the PPPoE captive portal allows customers to renew, upgrade, or downgrade plans on expired connections without logging in.

When a customer's PPPoE subscription expires, any connected phone or computer automatically loads the PPPoE Captive Portal.

Customers can renew their current package or switch to an upgrade or downgrade directly - no passwords, accounts, or OTPs required.

What Customers Can Do

• Zero Sign-In: The customer doesn't need to remember their username or password.
• Renew, Upgrade, or Downgrade: Displays their expired plan with a one-tap Renew Plan option, as well as other packages.
• Instant Mobile Checkout: The customer confirms their mobile phone number and approves the payment prompt on their phone.
• Automatic Service Restoration: As soon as payment confirms, their subscription reactivates and internet access resumes immediately.

Related Guides:

• Customer Portals Overview: Overview of customer self-service and captive portal interfaces.
• Customer Portal: Complete self-service guide for customer accounts at /home.
• Hotspot Captive Portal: Wi-Fi onboarding buy page, router restrictions, and voucher login.
• Smart TV & Streaming Portal: Television browser pairing, 4-digit codes, and smartphone QR checkout.